What we offer in IT Managed Services?
Remote monitoring and management of hardware and infrastructure
We provide a Remote Monitoring and Management service that is designed to ensure the continuous availability and protection of your entire IT environment. As a result, there are many benefits that come with the service. Some of these benefits you can expect to experience under the protection of Avidity include: Improved Network Security, Network Outage Prevention, Identify Trends, Network Visibility.
Security services, including monitoring, penetration testing, threat hunting, or incident response
Avidity's cyber threat hunting security analysts will leverage deep knowledge and experience to conduct an analysis of your security data and systems. Our experts will also analyze commonly known attack patterns, especially those unique to your industry, current popular exploits, and vulnerabilities, and analyze your high value assets to formulate a plan to secure your assets.
Security & Surveillance
We provide support and technical maintenance to all types of closed-circuit security camera systems. We can install new security camera systems or provide maintenance or support to existing systems. Avidity takes client privacy very seriously; we never get involved in private matters of our clients.
ITSM (Help Desk & Service Desk)
We have advanced specialists in help desk, who can solve problems of any technological nature in your company or business. We deal with technical breakdowns, printer, or network problems, as well as frequently used applications for your company, like Office 365 for example. Our technical support is available 24/7/365. We can deal with both remotely and in person, as required.
Configuration, monitoring, and management of cloud services
We offer customers the benefits of streamlined and efficient cloud infrastructure through expert configuration, 24/7 monitoring and proactive management. The team's technical proficiency in cloud services ensures smooth operation and maximum uptime, providing peace of mind and freeing up valuable resources for the customer's core business operations.
Communications support, including IP telephony services
One of our main standards is customer service, as well as providing communication tools so that they can effectively carry out their work. Our technicians have extensive experience in technical support in IP telephony communications, we deploy efficient telecommunications networks with a high security standard. In this area we can provide both technical and equipment support.
Managed IT services offer a wide range of remote Hybrid IT, with responsibilities ranging from specific on-demand response to 24/7/365 coverage of IT duties. Organizations can leverage managed IT to reduce in-house IT workload or fill gaps left by existing IT roles and skills. These services are provided for on-premises IT, as well as for private cloud storage.
Managed IT service providers can reduce in-house overhead, increase IT efficiency, and improve uptime management. However, to ensure compliance with national and international regulatory entities, organizations should ensure that potential MSPs properly enforce data protection and privacy standards.
There are numerous benefits that organizations can gain from the right managed IT service provider. These benefits often include:
Managed services enable you to set contractual terms for IT tasks that include service level agreements (SLAs). This means you don’t have to spend time recruiting, hiring, or training IT staff. This enables you to pay only for the coverage or services you need and avoids the associated costs that come with maintaining full-time employees.
Outsourcing IT tasks to managed services can free your teams to focus on revenue-generating tasks. These providers can also often provide guidance or recommendations to help you optimize the performance of your infrastructure. This can lead to increases in productivity and improved ROI.
Better management of uptime
Managed IT service providers are not tied to the same schedule as your other employees. This means providers are often able to perform system updates and maintenance during off-hours. When MSPs have flexible schedules to work around your own, you see greater uptime and fewer workflow disruptions.
We would start with a series of interviews, both by phone and in person, in order to obtain all the information and details of your business environment.
The client (in this case you), will provide us with all the necessary information to understand your business, as well as the full scope of your needs in order to provide you with the best solutions.
To facilitate the times and results, you must always maintain a positive attitude and open to any suggestion of changes, modifications, additions or subtractions that we can propose to improve your work environment, as well as obtain a rapid Return on Investments (ROI), in the short, medium or long term.
For our part, we give you a total guarantee of the results, the reliability and security that your technological infrastructure will be insured in our hands, as well as the reliability of your assets. As soon as you are our client, Avidity Technologies is responsible for the entire operation of your technology network, and we guarantee that you will be supported at all times by our specialists in any area that requires it.
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