How we do it?
Avidity works side-by-side from the beginning. We pay special attention to all the details, we take into account all your recommendations, and we define the planning, development, implementation, testing and start-up times of your network project.
We save you time and money.
From the beginning, you will see results. Avidity will always put time in your favor. We support and advise you of the best solutions on the market, as well as the best decisions to take into account for the correct performance of your company and your clients.
It is very important for you to know that at any time Avidity will offer you suggestions for changes and improvements in the user experience, the operation or the design of your business network. We humbly ask you to be receptive to any changes that we may suggest. Remember, we work hard to make your technology and customer service areas doubly profitable.
We are available 24/7/365 for you, whatever your emergency may be. Our priority will always be on your side. We provide both remote and on-site services, no matter how distant you are from us. You will always have an Avidity specialist available to provide you with the support you need.
Feel comfortable, enjoy the ride and have fun working with us.
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Unlike other technology services companies, Avidity is characterized by assuming each project or client as if it were part of a large family, which needs all the support, understanding and professional help possible to grow, be successful and be highly competitive in the market.
We have highly trained and prepared, proactive specialists in each service area.
We respect the privacy of our clients, and we help to strengthen them in all possible areas in terms of security and information protection.
We are a reliable company, and proof of this is in the growth and confidence shown by our clients over more than 16 years providing technological services in various specialized areas.
0 ZERO. You can contact us at any time you want to request any type of advice, consultancy or initiate any type of management to provide services to you at no cost, totally FREE.
Technical support responses may vary depending on the priority of technical involvement by the customer. These are set as follows:
- High (All problems related to applications or services of Servers, Networks and Communications that directly affect the productivity of the company. *this priority can sometimes be given to workstations or peripherals).
- Medium (All problems related to the operation of workstations and their peripherals. * Occasionally connectivity problems can also be addressed in this alert)
- Low (All problems related to the malfunction of proprietary applications, or the use of third parties, as well as other minor problems that may be affecting the performance of work resources)
The response times for each of these priority levels are as follows:
High Priority (Immediate) | Medium priority (3 to 5 minutes) | Low priority (5 to 10 minutes).
These times are defined mainly to establish how long it would take for a specialist to start solving the problem. Then they will be able to spend all the time that is necessary to occupy until the problems for which the ticket was opened are resolved and the client is satisfied with the results.
* The times are subject to variations depending on the demand for technical support services, as well as if it is necessary to travel to the place where the damage occurs.
Once you are an Avidity Technologies client, we connect all your equipment to a 24/7/365 monitoring system, which will inform us in real time of the status of your systems. This allows us to proactively respond and resolve any issues that occur on your business network before a ticket is issued.
You will also have access to a customer area where you can open tickets directly, explaining the nature of your problem and establishing, depending on your needs, the level of priority with which you need your situation to be addressed.
Once your Ticket enters the system, it is attended by a technical support specialist who will follow up and solve your problem, and at the end, with your consent, the ticket will be closed.
Make it professional
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